Return Policy

Return Policy

Heat Transfer Vinyl, Outdoor Vinyl and Custom Printed Vinyl, Custom Printed Jobs, Custom CNC Jobs, and Apparel CANNOT Be Returned. Silhouette machines unopened can be returned, see below for details.

BEFORE RETURNING ANY ITEMS PLEASE CALL US AT 770-617-6949 AND ask for a return authorization number. Please furnish us with the invoice number and invoice date. All returns must be prepaid. If the return is our error, we will refund the shipping charges with a valid receipt or issue a call tag. Returns that are not our error will be subject to a 15% restocking charge. Any items that are NOT in the original box, damaged or used will NOT be accepted.